When will the order be shipped?


Your orders will be shipped within 1-3 business days. Our commitment is valid during business days, not on weekends and in case of compelling reasons. In some cases, if there is any problem due to the sale of the product from the store or stock quantity, our Customer Service representative will inform you about this.


How can I track my order?


An e-mail will be sent to you when your order is shipped. You can learn the tracking number of your cargo with this e-mail. You can check your cargo tracking number by clicking the MNG Tracking link.


When will the cargo arrive?


Our company has an agreement with MNG Kargo and sends the cargoes with this company. Usually after your orders are delivered to the cargo company;


At the latest 2 business days for deliveries within Istanbul,


At the latest 5 business days for deliveries to provincial centers outside Istanbul,


For some district centers of Anatolian provinces, it will be delivered to your address within 7 working days at the latest.


What should I do if the cargo does not arrive?


Cargo delivery may not be realized in cases such as incorrect address or failure to find the recipient at the address. If the cargo distributed cannot find the recipient at the address, it will be distributed again on the following business day. If it cannot deliver the second time, it will deliver the products back to our company. In such a case, if you contact Customer Service, the products can be shipped again according to your request.