Return/Cancellation and Exchange Policy for Orders Shipped to Turkey


Product Return/Cancellation/Exchange requests are made within the following criteria based on the provisions of the Consumer Protection Law No. 6502 and its Regulation and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws.

By law, consumers have the right to return the product by refusing the goods within 14 days from the date of receipt without any legal and criminal liability and without any justification in online sales (sales with distance contracts).

The return of products whose original box / packaging has deteriorated (lost its economic value / resalability, used even once, damaged in any way, damaged in any way, in a condition that cannot be purchased by another customer for reasons not caused by the seller, etc.) is not accepted.

The product(s) must be in its own real box.

The invoice for the product(s) must be available.

All side apparatus of the product / products, if any, must be complete and complete.

All gift items sent with the product(s) received, if any, must be returned.

The return of products within the scope of contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the seller or provider (Ledger Gold, Crushed Gold) is not accepted.

Cancellation of products/products for which an invoice has been issued/generated is not accepted. In such cases, the return process must be initiated.

In the event that it becomes impossible to supply the purchased product, the seller can cancel the order by notifying the buyer in writing within 3 days from the day he learns about this situation by using any of the mail, message or messaging applications. The refund due to this situation is also returned to the Buyer within 3 business days.

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.


How Can I Start the Return/Cancellation/Exchange Process?


For orders placed through the website www.hatemart.com, you can start your return process by sending an e-mail to hatemsanat@gmail.com or by writing on our Whatsapp number +90 0507 818 58 55 until 13:00 on Saturday, between 08.00 - 18.00 on weekdays.

You can start the return process by specifying the name of the product you want to return / cancel, the number of products and the reason for return.

You need to send the products you will return / cancel with MNG Cargo company with which we have an agreement.

You can send using the agreement code you will receive from our company.

Shipments not sent by contracted cargo will not be accepted. For this reason, we kindly ask you to contact our company before shipping.

Return process steps are also followed for exchange transactions.

You can also make an exchange with your invoice from our nearest store.


What to Do for a Damaged or Broken Product


If you have detected that your product is broken or damaged due to cargo when you receive it, you must keep a "Damage Assessment Report".

In these and similar cases where the cargo officer does not issue a report, you can return the product by not receiving the product, or on the day you receive the product, you must send a photo of all broken parts together or the damaged product to hatemsanat@gmail.com e-mail address with your order number and product barcodes and quantities.

If you send your damaged products back to us together with the broken/damaged parts and invoice, the return process will be initiated.  


 Things to be done in the return of products with the possibility of breakage


You can send us the product you want to return by packing it with special packaging materials so that it reaches us in a non-breakable way.

It is important that you deliver your product to be returned to the cargo with the information of the item to be returned.

 

Product Fee Refund Process


After we receive your returned products, your products are examined according to the order of processing following the acceptance process.

After your product or products reach the company, they are checked and if it is seen that they comply with the return conditions, your refund is made within 10 business days according to your payment method in the order.

The refund of orders made by wire transfer / EFT method is made to your bank account by taking your IBAN information. The amount allocated by the bank during the payment is not refunded.

Please do not forget to check your account intermittently as the time for your refund to be reflected in your account may vary according to your bank.

You will be informed about the process of your refund via e-mail.

The same procedures apply for cancelations.


Return/Exchange Process for Orders Shipped Abroad


Product Returns and Exchanges are not accepted for overseas purchases.

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